Here you can find helpful and important information about using this site and registering for the webinars and courses.

Using this site

Do I have to create a user account to register for a lecture?

It’s not necessary. The advantage of having your user account is that if you want to attend more events, later registrations will be faster. You can also view previous purchases, download invoices, and change your personal data.

How secure is my data?

We prioritize the protection of personal data and not only because it is required by law. We are aware that improper data processing can lead to abuse and fraud.
We do everything we can to ensure that our technical devices and the website protect your personal data.
You can read our detailed privacy policy regarding personal data processing here.

How safe is the bank card payment?

Fully. The site does not even handle bank card payments; we only receive a notification of whether the transaction was successfully approved. Thus, we do not store your bank card data, nor do we have access to them. Everything is done through the paylike system.

May I have suggestions?

We welcome constructive criticism, suggestions, and even topic suggestions for the following webinars. You can contact us here.

Registering for the webinars and courses

How can I register for the webinars and courses?

To make the process as simple as possible, we have created a webshop-based registration system for automatic registration. This is the main page of this website. You can start the registration here.

What is the registration process?

You can find all webinars and courses with open registration on the main page. Add to your virtual basket those you want to register. You can always find your basket in the upper right corner of the screen.

Go to the checkout when you’re ready and don’t want to sign up for more events.
Here you have to enter the data required for issuing the invoice. Accept the terms and conditions and the privacy policy. You can complete your purchase with your credit or debit card.
In case of successful payment, we will send you two e-mails. One confirms the successful registration. In the other e-mail, you will find the invoice in pdf format.

How much does the registration cost, and how long can I register?

The registration fee may vary. It depends on the length of the webinar or course and how special the topic is.
You can find all the information about the online events on the detailed data sheet of each webinar or course., including when the registration closes.
You can also find all information about the relevant event on our Facebook page.

Why can’t I find a specific event or webinar on the site?
There can be two reasons for this. Either the registration has not opened yet, or it has already closed.
You can find the complete list of the already announced webinars and courses on your Facebook page. Here you can also check when registration opens for each event.

Why can’t I register more people for the same webinar at the same time?

When you register, a unique link to access the event will be created based on your name and e-mail address.
If you started multiple registrations with the same e-mail address for the same lecture, the system would not be able to handle it.
If you want to register more people for the event, you can do so with a separate purchase.
We are sorry if this causes difficulties. This way, we can 100% ensure that everyone gets to the webinar on time and without technical problems.

What should I do if I want to register for someone else?

If the payer of the bill and the person participating in the event are different, please notify us by e-mail as soon as possible.

Will I get my money back if something happens and I still can’t attend the webinar or the course?

Unfortunately, this is not possible. But you won’t miss anything. You can watch the recording of the presentation for 30 days. We will notify you by e-mail about how to do this after the webinar.

About the webinar

What technical tools are needed to access the webinar or the course?

The event will be via Zoom. It is highly recommended to have Zoom installed on your computer, laptop, tablet, or smartphone, preferably the latest version.
In addition, be sure to join the event from a device that can properly play video and audio.
It is also crucial that you have a suitable and stable internet connection. Furthermore, turning off other programs, web browsers or applications during the presentation is advisable.

How will I access the webinar or the course?

After we close the registration – usually the day before the event – we check the registrations to ensure no one is left out.
When we finish, you will receive a web link by e-mail, and if you click on it, the Zoom system will automatically direct you to the presentation.
We open the “entrance” 5 minutes before the webinar or course starts.

What should I do if the web link doesn’t work?

If the link required for entry does not work, let us know immediately.
We will then block the previous one and send you the new one. The fastest way to get in touch is by e-mail (from which you will receive, for example, the entry link) or Facebook.

Never, under any circumstances, give the link to anyone else. The link is unique, tied to your e-mail address, with which you can join the presentation on one device.

What should I do if there is a technical problem before or during the webinar or the course?

In the case of technical problems, the most important thing is to find out where the error is: in the system providing the event or in the device of the given participant.

Based on the operation of the Zoom system, if there is a system error, it occurs in the same way for all participants. So, if there is no audio, then no one can hear anything.

However, if one or two people experience a problem and everyone else does not, then the fault lies in those affected people’s devices or Internet connection. And only they can solve this.
In such cases, it usually helps if one closes other applications, web browsers, and programs on the device that use the device’s resources and the Internet bandwidth.
If the problem is still not resolved, it is advisable to restart the device.

If we experience a system-level technical problem, we will immediately announce it on the Facebook event of the webinar or the course, and we will inform everyone about the next steps.

Can I ask the speaker?

Indeed, at the end of each presentation, you have the opportunity to ask the speaker. Everyone can ask their questions in the Zoom Q&A window.
The Q&A section is limited to 30 minutes, though.